Q. Do people really win these draws and competitions?
Yes most definitely. We publish the winner of each draw or competition on the Winners Page.
Q. How will I know if I have won?
All winners are notified via email or via telephone. You can also visit Winners Page to check.
Q. How will I get my prize?
Once we have notified you that you have won we will then supply you with the prize within 30 days of notification.
Q. How are the prizes drawn?
We select winners at random by computer within 48 hours of the closing date of the draw.
Q. My name is on the winners page but I didn’t receive an email from you asking me to claim my prize. What do I do now?
Simply contact us via the contact page and we will get back to you.
Q. How do I edit my details?
If you need to make any amendments to your personal details, please contact us with those changes.
Q. How do I unsubscribe?
To unsubscribe from receiving any emails, click on the unsubscribe link that appears at the bottom of each web page or the bottom of all emails that are sent out. Alternatively click here
Q. What happens when I unsubscribe?
It can take up to 48 hours for your email address to be unsubscribed from our database. After this time period you will receive no further communication from House Of Free. If you have opted in to receive communication from one of our sponsors you will need to contact them directly to unsubscribe from receiving further communication from them.
Q. I don’t want to receive lots of emails from you
You are able to amend your email preferences to choose which emails you receive from us. Please click on the email preferences link at the bottom of the page.
Q. I’ve forgotten my password
To reset your password, click on the link to Login. From here click the link ‘Forgot your password’ and enter your email address. Further instructions on how to reset your password will be emailed to you.
Q. What happens to my personal data when I register?
The information that you provide when you register on House Of Free is used to assistHouse Of Free and its clients or sponsors to contact you with offers and information which they feel may be of interest to you through mail, telephone or email. Once you register onHouse Of Free you will receive a Welcome email and regular newsletters informing you of the great prizes you could win. You may also receive additional emails detailing new prizes, winners and specific events relevant to you as a member ofHouse Of Free. You may amend your email preferences at any time. Please click on the email preferences link at the bottom of the page.
Q. How do I contact House Of Free?
To contact us please click on the contact us link that appears at the bottom of each web page.
Q. What do I do if I have not received a response to my query?
Did you submit your query on the Contact us page? Your feedback and queries are important to us and whilst we do our best to respond quickly, it can take several days for us to investigate your query depending on how complex it is.